Our client, a premier Swiss Aerospace & Defence innovation firm, is a cornerstone of sovereign security, delivering cutting-edge solutions for the maintenance and operation of advanced military systems across air and land. Renowned for precision and reliability, they empower armed forces with mission-critical expertise. Their innovative portfolio spans aerospace, communications, and logistics, fostering a dynamic culture where bold ideas thrive.

With a presence in Switzerland, Sweden, USA, Germany, Austria, Hungary, Australia, France, UK, and Belgium, our client blends global reach with Swiss values of excellence and fairness.

Apply today & join our client to shape a safer future through innovation and impact!

Head of IT Services is responsible for driving financial performance, fostering customer relationships, and ensuring operational excellence through effective resource management, process standardization, and team leadership. The ideal candidate will combine deep IT service management expertise with a strong background in defense or military contexts.

Key Responsibilities

• Financial Accountability: Oversee Profit & Loss (P&L) for service delivery within the C5I segment, ensuring financial targets are met and sustainable growth is achieved.
• Business Development: Cultivate and maintain strong customer relationships while identifying and pursuing new business opportunities to expand the segment's portfolio.
• Project and Milestone Planning: Define project scopes, objectives, and milestones in collaboration with stakeholders to ensure alignment with strategic goals.
• Team Leadership: Provide leadership, mentorship, and coaching to project managers and service managers, fostering a high-performing and collaborative team culture.
• Resource and Budget Management: Plan and allocate resources effectively, manage budgets, and ensure compliance with organizational processes and regulatory guidelines.
• Process Improvement: Drive the adoption and implementation of standardized service practices to enhance operational efficiency and support continuous improvement of business processes.

• Experience:
  • Extensive experience (multiple years) in IT service management, with a proven track record of leading complex IT service delivery projects.
  • Demonstrated experience in leading and managing teams, with a focus on professional development and performance coaching.
• Technical Expertise: Strong affinity for IT, with deep knowledge of IT service management frameworks and technologies relevant to the C5I domain.
• Communication and Interpersonal Skills: Exceptional communication, negotiation, and stakeholder management skills, with a professional and confident demeanor suitable for client-facing interactions.
• Language Proficiency:
  • Fluency in German and English (written and spoken) is required.
  • Proficiency in French is an advantage.
• Leadership Attributes: Strategic thinker with the ability to balance operational execution with long-term business growth. Strong organizational skills and a commitment to fostering a culture of continuous improvement.

As an employee of our client, you'll be entitled to the following benefits:

• Comprehensive Pension Fund: Secure your future with our robust pension plan.
• Flexible Working Hours: Enjoy the freedom to balance work and life with our adaptable schedules.
• 13th Month Salary: Receive an extra month's salary as a bonus for your hard work and dedication.
• Generous Paternity Leave: Spend quality time with your new family member with our extended paternity leave.
• Private Medical Insurance: Stay healthy and worry-free with our top-tier private medical coverage.
  

Benefits: Disability insurance, Flexible working hours, Paid annual leave, Paid sick leave, Paid parental leave, Career progression opportunities, Company-provided laptop, Free parking, Pension scheme, Exclusive staff discounts / Partnerships, Company-sponsored trips / Incentive travel